Refund policy

OPPO New Zealand hopes everyone is fully satisfied with their purchase, which is why we give our customers a 30-day change-of-mind refund policy.

To be eligible for a refund, simply return your item unused and in the same condition that you received it within 30 days of your purchase. It must also be in the original packaging.

To complete your return, we also require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, approximately within 10 working days.

If you haven’t received your refund within this time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@oppomobile.nz